• Competitive salary + sales bonus scheme  
• Non-customer facing role
• Easy access location with off street parking
• Exceptional Benefits

A great opportunity has arisen for an experienced Team Leader in Customer Service to join our small, friendly team at Capral. We are looking for a team motivator to help us to continue on delivering outstanding customer service.

 WHAT'S ON OFFER:

• Attractive salary + Bonus Scheme + Benefits
• Sales Target bonuses and incentives
• Access to Capral’s amazing employee benefits
• Work with an established team that is friendly and supportive!
• Training and career progression provided.

This position involves building long-term relationships with customers and leveraging your experience to lead, motivate, and coach a team of Customer Sales & Service Coordinators, ensuring exceptional service for our members.

Primary Responsibilities:

• Develop and maintain a thorough knowledge of Capral’s, product range and services with the ability to provide customer quotes and orders.
• Provide quality and efficient customer service through the daily management of the customer service team to include motivating, coaching, counselling, training, and problem solving.
• Build strong internal and external relationships with customers and staff.
• Maintain and enhance customer service systems to provide customers with exceptional service. Including, but not limited to order status reports, updated lead times and other information required or requested by customers.
• Qualify and pass on sales leads and market information to the sales team.
• Better Every Day. Evaluate processes and procedures with a view to improving area operations, efficiency and service to both internal and external customers.
• Compliance with competition and consumer legislation.
• Take full accountability for personal safety and well-being, develop an understanding of risk minimisation and be committed to achieving the highest possible standards for Safety, Health and the Environment (SH&E).

To be considered applicants MUST have:

• Experience in a similar role and industry.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Advanced communication skills including the ability to express self clearly and concisely in written and verbal communication, present and influence credibly and effectively at all levels.
• Excellent listening, negotiation, and presentation skills.
• Intermediate to Advanced IT skills in sales analysis and transaction processing.
• Experience managing and motivating a team; setting expectations and leading by example.
• Experience managing performance targets and non-conformances.
• Ability to travel as required.

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

Employment at Capral

Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."

How To Apply

If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.

APPLY NOW!

No recruitment agencies, please.